The user is unable to approve emails from the quarantine and the items are shown as blank. The ..\MailEssentials\Wwwconf\DebugLogs\Quarweb log contains the following error:
2013-04-29,10:13:36,607,1,"#00001B8C","#000006D1","error ","QuarWeb","ERROR[P7]: System.IO.IOException: The file exists.
;Server stack trace:
; at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
- GFI MailEssentials
- All supported environments
This problem may occur if the C:\Windows\Temp folder is full of temporary files. If you have more than 65535 files in the temp folder, the method GetTempFileName throws the mentioned exception error.
Purge the C:\Windows\Temp folder.
Note: Getting an item count in the temp directory may take some time if the folder is full. To expedite the item count, perform the following:
To retrieve the item count in a directory or folder count using PowerShell, run the following command:
(Get-ChildItem C:\Windows\Temp -filter "*.*").Count
To retrieve the item count using the Command Prompt:
- Open a Command Prompt and navigate to
- Run the following command:
DIR /A | FIND "File(s)"