Phone Lines icon GFI Support

Articles in this section

See more

Unable to Approve from the GFI MailEssentials Quarantine and Items Are Blank

Author: Luis Fernandes Updated

Overview

The user is unable to approve emails from the quarantine and the items are shown as blank. The ..\MailEssentials\Wwwconf\DebugLogs\Quarweb log contains the following error:

2013-04-29,10:13:36,607,1,"#00001B8C","#000006D1","error  ","QuarWeb","ERROR[P7]: System.IO.IOException: The file exists.
;Server stack trace:
;   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

Environment

  • GFI MailEssentials 
  • All supported environments

Root Cause

This problem may occur if the C:\Windows\Temp folder is full of temporary files. If you have more than 65535 files in the temp folder, the method GetTempFileName throws the mentioned exception error.

Resolution

Purge the C:\Windows\Temp folder.

Note: Getting an item count in the temp directory may take some time if the folder is full. To expedite the item count, perform the following:

To retrieve the item count in a directory or folder count using PowerShell, run the following command:

(Get-ChildItem C:\Windows\Temp -filter "*.*").Count

To retrieve the item count using the Command Prompt:

  1. Open a Command Prompt and navigate to C:\Windows\Temp.
  2. Run the following command: 
    DIR /A | FIND "File(s)"