Overview
The user is unable to reduce the User/License Count after exceeding the grace period. The administrator is running in SMTP mode and the User Manager page is disabled (greyed out).
Environment
GFI MailEssentials 2012 build 20120618.
Resolution
- Edit the
userlist.mdbin Microsoft Access manually to reduce the User Count to the license limit.
Note: Upgrade to GFI MailEssentials 2015 or later to avoid this issue in the future.