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Incorrect Lookups with Empty Entries in Whitelist

Author: Luis Fernandes Updated

Overview

Empty Whitelist entries cause incorrect lookups. The entry is not seen in the User Interface and must be removed manually from the ControlLists.sdf database.

The ase_whitelist.gfi_log.txt log file shows an email with an empty Sender that is Whitelisted and the following message:

AreEmailsWhitelisted = [TRUE]" [MIMEFromWhitelist] Found match in db ..."

 

Environment

MailEssentials 2015 and 2015 SR1

 

Resolution

This issue is fixed in MailEssentials version 20. Please upgrade to this version or later.

If you cannot upgrade at this time, please follow these steps (contact GFI Customer Support for assistance):

  1. Stop the GFI Services.
  2. Use a tool such as DatabaseNet4 to remove the entry from the ControlList.sdf database.
  3. Install the patch ME2015_SR1_PATCH_20150720_2685.zip.