Answer
PROBLEM
Patches are failing to installENVIRONMENT
GFI MailEssentialsAny supported environment
SOLUTION
- Browse to ...GFI\MailEssentials\Patches directory and open the Patch details file in notepad. Do a search for the patch number failing to install (ie. 874).
- Look down several lines until you find "<url>http://cdnpatches.gfi.com/me".
- Copy the actual URL into a browser (no <URL> </URL> tags) to download the file.
- Right click the file and select properties.
- Unblock the file in the General tab if available.
- Unzip the cab file and the zip file contained in the cab file.
- Right click the GFIPatchExecuter.exe and select Run as Administrator
NOTE: You may need to click the Rollback button and reinstall if it previously failed to install.
A dialog box will appear when installing with debugging information. similar to the below:
Patching started
Patch ID: 575a1c13-aae0-47a6-99a0-cc301f5af158
-----------------------------
Build Version Restriction: Between
BuildVersion: 20160420
ExactOrLowerVersion: 20160420
HigherVersion: 20151118
Build version not matched - Error will be displayed here with additional debugging information below
Start Patching - System.Exception: Build version not matched
at GFIPatchExecuter.Classes.Core.VersionCommand.ProductVersionCheck()
at GFIPatchExecuter.Forms.frmPatch.StartPatching()
Patch ID: 575a1c13-aae0-47a6-99a0-cc301f5af158
-----------------------------
Build Version Restriction: Between
BuildVersion: 20160420
ExactOrLowerVersion: 20160420
HigherVersion: 20151118
Build version not matched - Error will be displayed here with additional debugging information below
Start Patching - System.Exception: Build version not matched
at GFIPatchExecuter.Classes.Core.VersionCommand.ProductVersionCheck()
at GFIPatchExecuter.Forms.frmPatch.StartPatching()
Please see the CAUSE section for known errors. If the error is not listed, please open a case with support.
CAUSE
Build version not matched: Check the Build version against the ExactOrLowerVersion fields. The patch is not for the version detected as installed.Service could not be started/stopped/restarted: The exact service will be listed, complete the required action manually. If a stop request is not working, stop the service and run the patch again. If a restart or start is requested, perform this action and check if the patch was installed.