SummaryHow to proceed when a device won't boot and says "CPU0000 CPU 1 ... " on the LCD display
OverviewIn rare cases, an Exinda appliance may reboot and will show the following error "CPU#### CPU 1 ...", followed by an error description, on the LCD display. This will only be relevant to Exinda appliances using Dell hardware with LCD displayed.
Here are some example errors:
CPU0704 CPU 1 machine check error detected. Power cycle system.
CPU000 CPU1 internal error (IERR). Contact Support
CausePossible hardware issue causing a processor error (though not necessarily indicating a problem with the processor itself).
WorkaroundThe first thing to do would be to reseat the RAM inside of the Exinda. Please make sure that all power cables are removed from the device, and hold down the power button for about 30 seconds to drain any remaining power. Then, open up the device and reseat any RAM installed. Also confirm that the CPU is installed firmly.
ResolutionAfter performing the steps above, if the device is still showing the same issue, please open up a support case for further assistance.
Internal NotesFound troubleshooting steps on:
Noticed on a 8063 unit.