OverviewSometimes users don't see data in real time. The reason for that could be the following
Cause1. There is no traffic passing through the device through the physical interfaces.
2. Traffic is passing through the Exinda but not showing in real-time
Resolution1. If the user sees traffic on the interfaces then it means traffic is passing through the Exinda. Just restart processes collectord and monitord using the following commands
service collector restart
service monitor restart
2. If there is no data on the interfaces and the interfaces are up, then possibly traffic is not being routed through the Exinda.
3. If the user does not see any link lights and the link is down - possibly the cables are not connected to the device
4. If admin is down as well, it is possibly a bridge card failure. (Please contact support for further analyses and RMA)