OverviewAfter installing an AD client on your DC or a server in the domain, you should see the server/DC with AD Client installed on it talking to the Exinda under System - Network - Active Directory
You will also see AD Users and Groups sync with the Exinda with the IP addresses of the machines they are logged in from under Objects - Users and Groups.
Sometimes the IP address information does not sync up.
CauseExinda needs to see the logon event 4624 for Windows Server 2008/2012 and 528/540 for Windows Server 2003 in order to recognize user logons
Resolution1) Make sure Audit Account Logon Events are enabled under your Group Policy Management - Computer Configuration - Security policy - Audit policy (See image) (A quick shortcut is to run: gpedit.msc)
b) Make sure that event ID 4624 is being logged in the event viewer of your AD DC. You can go to your Event Viwer under Start?Administrative Tools?Event Viewer and create a custom view for event ID 4624 under Windows Events.
Additional InformationIf the issue still exists please contact Exinda Support.
Internal NotesFor all other details restricted to Exinda TAC please see -