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Web Pages Not Loading and Not Presenting an Error Message

Author: Luis Fernandes Updated

Overview

When web pages are loaded, HTTP return codes are given to indicate the status of the page.

  • A standard HTTP 200 response indicates that the page has loaded okay.
  • HTTP 404 means the page does not exist.
  • HTTP 403 means that the user does not have the authorization to access the page, etc.

These corresponding codes come with results on the page whether it is the actual page loading successfully or an error message, like the ones shown below:

  • This page cannot be displayed 
  • Internal Server Error

Occasionally, pages will sit and attempt contacting a server, and then the page loading will stop on either a completely blank page, or not even load a blank page. The previous page will still be displayed, no matter what is done.

This article provides a resolution to this issue.

 

Root Cause

There are many causes for a problem such as this:

  • This error indicates that an HTTP return code is not being given in any sense. The page is not loading properly with a 200 level code, and not even 400 level error codes are being generated or received. This could indicate a problem with the end server or a networking device in between that is refusing to relay the packets in such a way that is preventing HTTP codes from being generated.
  • Another reason can be because the Time To Live (TTL) of the packet has expired. If a packet gets caught in a switching loop, regardless of the state of an Exinda appliance in the path of traffic, and the TTL of the packet expires, a web server is never contacted to relay the request to so the web page will just sit on the previous page as a request had never been made.

 

Resolution

To troubleshoot these issues, the Exinda offers ping and traceroute capabilities from the management port, via the Web User Interface (UI) or Command Line Interface (CLI). These can determine whether or not, the traffic can reach the requested server. These tools are offered on the Configuration > System > Tools page.