SummaryGenerating Diagnostics is a variable length process that depends on numerous things, including the load on the device
OverviewThe Exinda appliances can generate diagnostic files that can be used in order to diagnose and troubleshoot problems on the device. It gathers a number of files together and creates new ones in order to provide a complete overview of the subsystems of the appliance, and all possible logging that exists, zips them up and allows for an administrator to download them. Based on the number of logging files that have been generated, and the amount of load on the CPU, plus the state of the system, it can take an udnetermined amount of time to generate a proper file. In ideal conditions, it can take 5 minutes, however in more uncertain conditions - if the device is misbheaving, or processes are crashing, for example - it can take significantly longer, on the scale of multiple hours. The process will continue until it is finished and cannot be aborted unless done so directly with the assistance of TAC.
If there are a large number of files specifically from one misbehaving process, resulting in gigabytes worth of logging, it can take some time to copy and compress all the files.
If one is already being done (by clicking on the ' Generate Diagnostics' button on the Diagnostics page on the web UI, or using the 'debug generate' command on the CLI), do not start the generation of another. This will slow the process further. On the web UI, the page will automatically refresh when done. On the web UI, it is also possible to navigate away from the page when it is working on diagnostics. When returning to the page, it will show in the list when it is done.