OverviewWhen looking at the System > Setup, "Licenses" tab, there are two fields showing the validity of the licenses currently installed in the box. These fields are 'Active' and 'Valid'. There can be times that the licenses installed on an Exinda are not 'Active', not 'Valid', or neither, denoted by a red X in each of the respective fields next to the license info.
CauseIf the appliance is not Valid:
The license expiry date has been set up with a date that happens to have expired. This does not happened with sold devices; if the device is sold, the license works in perpetuity and will never go invalid. If a license has been set with a license expiry then there are two potential reasons:
- The appliance is being tested
- The appliance is sold but there are new features for the license (such as edge cache) being tested
- The appliance is an RMA and the temporary license was set while awaiting return of faulty unit.
If the appliance is not Active:
License Expiry has not expired (or has not been set meaning it is permanent), but the host ID or the Serial Number of the appliance to which the license was installed does not comply with Exinda's records. This can mean either the wrong license was installed or a recently received device has an unexpected host ID. This can be, for example, if an expansion NIC is inserted, or if the hardware has changed in another way.
ResolutionIf a device is inactive or invalid, look at whether the license for the system is correct. If it is, and the license still shows as invalid, please contact Exinda TAC for assistance.
Additional InformationThere is an additional license mode called 'Monitor Only'. This will not allow the optimizer to be turned on. While this license may look 'Invalid' or 'Inactive' due to the Red X showing up on the license page, it is only under the Optimizer status, displaying that it can not be turned on. Futhermore, the license will clearly state that it is a Monitor Only license.
Internal NotesIf the appliance is not Valid:
1.- Confirm through EBS that the license expiry date has been exceeded
2.- Verify at the bottom of the page what is the "Status" of the appliance.
3.- If the Status is "Sold - Customer Owned": Look within the comments who changed the Expiry Date and get in contact with that person in order to figure out what is the reason. That person should tell you what the next step is
4.- If the Status is "Partner Fastbox": The partner running the PoC/Demo owns the appliance and they should have access to our Partner Evaluation Portal so they extend this date on their own. To fix the issue quicly, please get in contact with the Sales Representative for that region and ask him what the next step is: Either enable PEP for that partner (refer to a separate KB article) or just extend the license expiry date manually. For both cases, there needs to be a confirmation from the Exinda Sales Rep.
If the appliance is not Active:
1.- Make sure that at least the Serial Number of the box and the license match.
2.- If we get to this step, then it means that the host ID's are different. It is easy to manually change the host ID on EBS but please contact Ilona Bryndzey and Irina Zamriga before doing so.
If none of the above are true and the Exinda is Virtual:
Talk to the EBS/Appliance team so they can find out why the license was invalidated and in order to re-activate it.