Overview
The GFI MailArchiver 2011 website resides in Internet Information Services (IIS) 7, and it hangs on the security test when accessing the User Interface on a remote machine.
The following error message is encountered when trying to access the security test manually via HTTP://<serverIP>/<MailArchiverVirtualDirectory>/securitytest.ashx
Error: The custom error module does not recognize this error.
Environment
- Microsoft Windows 2008
- Internet Information Services 7
Root Cause
This issue is caused because GFI MailArchiver 2011 sends back a custom response code to Internet Explorer, which is disabled by default in IIS7.
Resolution
1. Browse to the <MailArchiver Directory>\ASPNET\ directory.
2. Make a backup copy of the Web.config file to a safe location.
3. Open the Web.config file using a text editor.
4. Locate the following text:
<httpErrors>
<clear/>
</httpErrors>
5. Modify the first tag as follows:
<httpErrors existingResponse="PassThrough"/>
<clear/>
</httpErrors>
6. Save changes and exit.