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SDP Portal does not see SN's for appliances

Author: Luis Fernandes

Title

SDP Portal does not see SN's for appliances

Article Number

000012308

Article Type

Internal_Process__kav

Version Number

1

Publication Status

Online

Content

Customer owned SDP appliances/VM's do not see the SN's of the appliances they own in SDP. SDP only shows host ID's. SN's are Exinda owned, hence do not get migrated from our EBS system to the SDP appliance.Ê

We have to run a script in our EBS backend to transfer the SN, such that the end user's SDP is able to see it.

This script is run at a developer level and the EBS team is authorized to run it. Wiki has that info:Êhttp://wiki.wat.exinda.com/display/knowledgebase/GITN+Serial+Numbers