If you are experiencing an issue and require help, please contact us first by running the troubleshooting assistant or using the support link here: www.gfi.com/supportform. Once a ticket has been opened, a GFI support tech may request to use this tool for advanced troubleshooting purposes.
To provide remote assistance, GFI Software requires access to your local machine. GFI Software will also record and store each remote assistance support session, solely to provide support services to you. Please read through the following agreement and if you agree to these terms, please click the link at the bottom of this email to run the remote agent. If you do not agree with these terms, please do NOT click the provided link and we will continue to provide support via telephone or email.
Neither GFI Software nor any of its employees or vendors shall be liable for any damages caused by the software or GFIs remote access into your computer while using the software, including but not limited to indirect, incidental, special or consequential damages, or damages for loss of profits, loss of savings, revenue, data, incurred by customers or any third party, even if developer has been advised of the possibility of such damages. In cases where state or country law does not allow such limitation the liability shall in any case be limited to the price paid for the license. GFI Software and its vendors and licensors make no warranties of any kind with regard to the technical support services.