When using the KOFF (Kerio Outlook Connector Offline Edition), you may receive the following issues such as DATA_CORRUPT; KOFF_UNAVAILABLE; emails are going to incorrect INBOX1 folder; unable to send internal email; koff_reqPost.cpp: Aborted message upload from user; Public folders have changed, please re-configure your profile. It may be caused due to changes made by the Kerio Connect administrator or when there is a problem with the KOFF store database.
In such cases, the KOFF profile rebuild is required.
- Exit Outlook.
- In Windows, navigate to Start > Control Panel > Mail > KOFF> Email Accounts.
- In the Account Settings window, select your KOFF account and click Change.
- Go to the Maintenance tab.
- In the Empty Cache section, click Empty.
- Start Outlook.
Now your KOFF profile starts the re-synchronization with the server. Depending on the size of your email account, it can take a few minutes or longer. Once the job is completed, the application should be functioning correctly.