Since version 7.3.0, Kerio Connect repairs corrupted files by automatically re-indexing them through Webadmin. For the older versions or for the cases where this default process of automatic re-indexing fails, you can manually re-index the corrupted files.
Log out of all mail sessions.
Navigate to the Kerio store folder.
Access the user directory via the following path:
In the specific user folder directory (e.g., INBOX), locate the
- Start Kerio Connect.
Log in to the Kerio Connect web administration interface, and check the error log. The error should have been resolved.
Each folder contains its own
index.fld file. One of the most common causes of inconsistencies in the
index.fld file is a local anti-virus software that has not been configured to exclude the scanning of the mail server and the store directories. We strongly recommend using the built-in Sophos anti-virus or one of the supported anti-virus plug-ins included with Kerio Connect to scan messages for viruses. For more details on excluding store directories, refer to the Antivirus Exclusions for Kerio Connect article.