Overview

This article provides the general steps to follow to recover a password in Kerio Control Box NG Series using a USB flash drive in legacy devices. This procedure can be used by agents and users whenever an access password to a device is lost.

Note: The password recovery is not repeated if a restart is performed with the flash drive still in the USB port. Once the operation is finished, the flash drive can be unplugged, and all data and settings will be preserved after the password recovery.

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Process

Warning: There are two types of USB flash drives on the market. Kerio Control NG 500 requires a flash drive formatted with a Master Boot Record (MBR). USB drives with floppy-type formatting cannot connect to Kerio Control NG 500.

1. Insert the flash drive into a USB port on your computer.

   Note: Make sure that only one partition with the FAT16 or FAT32 (VFAT) file system is created on the flash drive. The USB disk must not be formatted by the NTFS, ext2, ext3, or ext4 file systems.

2. Download and save the file kerio-control-password-reset file into the flash drive.

3. Turn off the Kerio Control NG box.

4. Plug the USB flash drive into a USB port of your Kerio Control NG box.

5. Turn on the Kerio Control NG box.

6. When the Kerio Control Engine starts up, open the administration interface in a browser. The activation wizard opens.

7. In the activation wizard, create a new password for the admin account when asked to, and follow the instructions until completion.

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Confirmation

Open Kerio Control's administration interface and log in using the new password; you are now able to access the administration interface.

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