Overview

This article addresses an issue where the below error message is displayed when trying to send test faxes in GFI FaxMaker; this error message is documented as info in the faxserver.gfi_log.txt log file:

"info ","faxserver","[17001DE6.sfm]faxsrvFaxSent: test fax was sent, errorcode[46]"

 

Information

Environment

• GFI FaxMaker 19 build 20171018.

• Windows Server 2016.

• Dialogic Diva System Release 8.5.

Root Cause

Routing Using Caller ID is enabled under the UseSenderFaxNumber location, causing the issue. To resolve it, it must be disabled.

 

Process

Warning: The instructions below include changing registry values. If the instructions are not followed correctly, they may cause problems with the functioning of the product. Only proceed if you are comfortable doing so. It is also good practice to take a backup before making any changes.

1. Open the Registry Editor by navigating to Start > Run and typing regedit.

2. Go to either of the following keys, depending on the version you are using:

   • GFI FaxMaker 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\GFI Fax & Voice\FaxMaker\Config

   • GFI FaxMaker 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GFI Fax & Voice\FaxMaker\Config

3. Create a DWORD Value under the UseSenderFaxNumber location.

4. Change the DWORD Value to 0 to disable Routing Using Caller ID.

5. Close the Registry Editor.

6. Restart the GFI FaxMaker services and try again.

 

Confirmation

The error message is no longer displayed when sending test faxes in GFI FaxMaker.