Exinda dropping packets prior to version 7.0.3 with Optimizer OFF

Overview

Customer notices some packet loss in the link even with the optimizer disabled. Exinda is running an older version then 7.0.3

Cause

One reason could be related to traffic being redirected in and out the Exinda with different VLAN tags, the exinda is bound to drop some of these packets

Resolution

If you believe your flows are traversing the Exinda and then coming back in, and both trips contain different VLAN tags, please try the following command using all the bridges in the Exinda:

exinda>en
exinda# conf t
exinda(config)# bridge <BridgeName> ageing-time 0

For example:

exinda(config)# bridge br4 ageing-time 0
exinda(config)# bridge br6 ageing-time 0

This command is applied by default in version 7.0.3