Overview

Full Text Search is enabled and experiencing intermittent failures/crashes with the following entries appearing in the Error log:

[12/Nov/2019 17:11:44] FullTextServiceImpl.cpp: Failed to connect to fulltext service after start within 20:48 seconds. Time out can be increased in the configuration (FullTextSearch/StartTimeout).
[12/Nov/2019 17:11:44] StoreHeritageConfigurator.hpp: Failed to tart fulltext service.
[12/Nov/2019 05:13:13] FullTextServiceImpl.cpp: Failed to connect to fulltext service after start within 20:40 seconds. Time out can be increased in the configuration (FullTextSearch/StartTimeout).
[12/Nov/2019 05:13:13] StoreHeritageConfigurator.hpp: Failed to tart fulltext service.

Prerequisites

Admin access to Kerio Connect server 

 

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Process

1. Stop the Kerio Connect server.

2. Navigate to the Kerio Connect installation folder. Defaults are: 

   • Windows: C:\Program Files\Kerio\MailServer

   • macOS: /usr/local/kerio/mailserver

   • Linux: /opt/kerio/mailserver

3. Open the mailserver.cfg file and locate the "StartTimeout"variable:

   <table name="FullTextSearch">
     <variable name="Enabled">1</variable>
     <variable name="StartTimeout">20</variable>
     <variable name="Path">/opt/kerio/mailserver/store/fulltext</variable>

4. Increase the "StartTimeout" variable default value from 20 to 40. Save the changes.
   
   

5. Start the Kerio Connect server.

 

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Confirmation

The Full Text Search feature is functioning correctly, without intermittent failures.

 

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