Timeout error when exporting large scans to XML

Versions / Builds Affected

9.6 (20101113) 2011 (20110509) 2011 (20111128)

Status

Resolved

Problem Summary

Timeout error when exporting large scans to XML

TT / JIRAID

LANGUARD-32

How to Identify

The following will be shown in lanss_v96_reporting.csv: 2011-06-21,16:30:03,410,3,"#00001c0c","#0000068c","info ","exporter","before _RecordsetPtr::Open" 2011-06-21,16:31:03,832,1,"#00001c0c","#0000068c","error ","exporter","ExportScanData: COM exception caught; error=-2147217871" 2011-06-21,16:31:03,832,3,"#00001c0c","#0000068c","info ","exporter","Error: Code = 80040e31 Code meaning = IDispatch error #3121 Source = Microsoft OLE DB Provider for SQL Server Error Description = Timeout expired."

Workaround / Fix Details

Patch supplied by devs for 9.6, 2011 (20110509) and 2011 (20111128). It does increase the default timeout.

Required Actions

Patch available upon request