Overview

Installing antivirus software on the same machine running GFI LanGuard may cause GFI LanGuard to malfunction. This occurs when such software denies access to certain files required by GFI LanGuard.

Resolution

Disable third-party antivirus software from scanning the following folders and subfolders:

Microsoft Windows XP and Microsoft Windows 2003:

• <..\Program Files\GFI\LanGuard..>
• <..\Documents and settings\all users\application data\GFI>
   

Windows Vista, Windows Server 2008, Windows 7, Windows 2008 R2:

• <..\Program Files\GFI\LanGuard..>
• <..\ProgramData\GFI>
   

NOTE: For any 64-bit (x64) installations, the path for Program Files would follow the format: <..\Program Files (x86)\GFI\LanGuard..>