Overview

Logs are required every time we need a root-cause/deep-dive analysis on a reported issue. This article provides the guidelines in extracting debug logs from Kerio Control.

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Process

1. In Kerio Control's administrative interface, navigate to Status > System Health > Support Information. The logs will be downloaded in your system.
   
2. Navigate to Logs > Debug, right-click on the log file window and select Messages.
   
3. The Logging Messages pop-up window appears. Under the Kerio VPN section, check VPN Cipher and VPN Tunnels, and then click OK.
   
4. Highlight the log messages you want to collect, right-click on them, and select Save Log.
5. Select the file format. You may save it as a .html or .txt file. You also have the option to download the entire log file or just the selected rows.
   
6. Instruct the customer to send both the System Health information and debug logs.

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