Overview

This article describes how to find the customer account that is associated with a license. This is useful when a customer attempts to activate the license of their product, but they do not know the details of their login account.

Process

1. Log in to the GFI Accounts System using your partner login credentials.
   
   
2. Navigate to Manage > Licenses.
   
   
   
3. In the Search field, type the company name of your customer account.
   The table updates automatically and returns the matching results.
   
   
4. In the ENDUSER column, locate the email address associated with the account.
   
   
   
   
5. If the customer does not know their password, they can reset their password.

Note: If you cannot find your customer account, or you do not see their license, contact your distributor.