Risk Scan page does not load

Versions / Builds Affected

EndPointSecurity 2013 builds 20130306 / 20130408

Status

Resolved

Problem Summary

If the service is running with a user different than the currently logged on user, when you go to the Scanning tab the page remains blank. If you log on with the same user as the GFI EndPointSecurity service is running as, then the page loads correctly.

TT / JIRAID

340

How to Identify

You will find the following logging in logEndPointSecurity.csv 2013-05-03, 10:03:31, 155, 2, 1680, 1, information, plstatusriskassessment, RiskAssessmentStatusPage, OnLeave, >> 2013-05-03, 10:03:31, 155, 2, 1680, 1, information, plstatusriskassessment, RiskAssessmentStatusPage, OnLeave, << 2013-05-03, 10:03:31, 155, 2, 1680, 1, information, gfiappframework, Controller, InitializePage, Loading plugin pldevicescan.dll... 2013-05-03, 10:03:31, 514, 0, 1680, 1, error, gfiappframework, PluginLoaderService, CreateObject, Failed to create plugin object. Exception has been thrown by the target of an invocation. Call Stack listing: at GfiAppFramework.Services.PluginLoaderService.CreateObject(Type type) at GfiAppFramework.Services.PluginLoaderService.LoadPlugin(String dllPath) at GfiAppFramework.Controller.InitializePage(PageData page) at GfiAppFramework.Controller.FindPage(String id, Boolean initialize) at GfiAppFramework.UI.PagesControl.ActivatePage(String id) at GfiAppFramework.UI.PagesControl.LoadPages() at GfiAppFramework.UI.PagesControl.PagesControl_Load(Object sender, EventArgs e) at System.Windows.Forms.UserControl.OnLoad(EventArgs e) at System.Windows.Forms.UserControl.OnCreateControl() at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) at System.Windows.Forms.Control.CreateControl() at System.Windows.Forms.Control.ControlCollection.Add(Control value) at System.Windows.Forms.Control.set_ParentInternal(Control value) at System.Windows.Forms.Control.set_Parent(Control value) at GfiAppFramework.UI.PagesControl.ActivatePage(String id) at GfiAppFramework.UI.PagesControl.OnToolbarButtonClick(Object sender, EventArgs e) at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e) at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e) at GfiAppFramework.UI.ToolStrips.TabStripButton.OnClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e) at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.ToolStrip.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.Run(Form mainForm) at GfiAppFramework.FormApplication`1.Run() at ESEC.ESECFramework.Main() 2013-05-03, 10:03:31, 514, 2, 1680, 1, information, gfiappframework, Controller, InitializePage, Plugin failed to initialize.

Workaround / Fix Details

Fixed in EndPointSecurity 2013 SR1 (build 20130719)

Required Actions

- Ask the customer to upgrade to the latest build - Attach this article to the case