Overview

After some changes on the server where EndPointSecurity is installed, alerts stop working.

Environment

• GFI EndPointSecurity
• All supported environments

Root Cause

Problem with alerts can be caused when the settings are incorrect or a firewall may be blocking the flow.

Resolution

1. Check that the alerting options are correct.
   1. Browse to Configuration > Options > Alerting Options.
      • IP of mailserver
      • User email address
2. Make sure that the following ports are open on your firewall:
   • 1116: Communication between agents and the main console
   • 1323: Communication with the SQL database
   • 1070-1170: Any three ports in this range. This port range is used during the installation of the agent software.