Overview

The GFI EventsManager service cannot be started because it does not accept a valid license key.
The error messages below may be found in the following files:

esmproc_.csv:
2012-06-15, 09:21:36, 382, 9, 560, f2c, info, esmproc.exe, CheckLicense, License key is XXXX-XXXX-XXXXXXXXXXXXXXXXXX-111111 
2012-06-15, 09:21:36, 382, 0, 560, f2c, error, esmproc.exe, CheckLicense, License key XXXX-XXXX-XXXXXXXXXXXXXXXXXX-111111 is invalid. Service will stop 
2012-06-15, 09:21:36, 382, 0, 560, f2c, error, esmproc.exe, CheckLicense, Stack trace is:  at GFILog.LogError(String message, Object[] args)

selmcrmi_.csv:
2012-06-15, 09:58:00, 808, 9, b78, f28, info, selmcrmi.dll, get_ServersCount, Server count is 0 
2012-06-15, 09:58:00, 824, 9, b78, f28, info, selmcrmi.dll, CallGfiKey, Start sending request >> 
2012-06-15, 09:58:01, 792, 0, b78, f28, error, selmcrmi.dll, CallGfiKey, Unable to connect to the remote server
2012-06-15, 09:58:01, 792, 0, b78, f28, error, selmcrmi.dll, CallGfiKey, Stack trace is:  at GFILog.LogError(String message, Object[] args)

This article provides the root cause and the fix for the issue described above.

Environment

• GFI EventsManager 2013
• GFI EventsManager 2012
• All Supported Environments

Root Cause

EventsManager cannot validate the license key when a debugging tool is installed on the same server.

Resolution

1. Verify that the license key entered is correct and it is for the EventsManager version that is installed.
2. Uninstall any debugging tools that are currently installed such as Debug Diagnostics, Script Debugger or Debugging Tools.
3. Restart the server.