Overview

While on call, Kerio Phone provides you the options to transfer or park the call. Call parking is a special type of call transfer where calls wait for the callee at a designated parking slot. To learn how you can transfer or park calls, follow the steps below. 

 

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Process

Transfer a Call

1. Initiate or answer the call.
2. Click on the  icon and select Transfer...
3. Enter the person's name or extension in the Transfer To field to whom the call needs to be transferred.
4. Click on Blind or Attended as needed:
   • Blind transfer: The call is transferred immediately.
   • Attended transfer: The caller is temporarily placed on hold while you connect to the forwarding party to notify them about the call before confirming the transfer.

Parking a Call

1. Initiate or answer the call.
2. Click on the  icon and select Park. The parking slot is determined automatically and gets displayed in the dialing input area.
   
   

 

Note: To retrieve the call from a different phone, dial the designated parking slot.

 

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Confirmation

You will have transferred or parked the call as needed.

 

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