Applying Ringing Rules to Calls Coming From Call Queues and Ringing Groups

Overview

Kerio Operator can route incoming calls to different internal extensions or external numbers. You can configure ringing rules, i.e., call forwarding, for each user via the Ringing Rules section. This article provides the steps required to apply Ringing Rules to calls coming from the Call Queues and Ringing Group.

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Process

In the administration interface, navigate to Configuration > Users.
Select an account and click Edit.
In the Edit User dialog box, click on the Extensions tab.
Select an extension.
Click Ringing Rules.
Enable the Use the above rules also for Ringing Groups and Call Queues option.
Enable the Receive calls to Ringing Groups and Call Queues using Kerio Phone for desktop and web option.
Click OK.