Answer

PROBLEM

When attempting to send a NetPrintQueue2Fax fax job from a Windows 7 machine, nothing arrives to the queue of the GFI FaxMaker monitor and the fax job does not send successfully.

ENVIRONMENT

• GFI FaxMaker
• Microsoft Windows 7

SOLUTION

On one of the Windows 7 client machines that is giving problems:

1. Navigate to Control Panel > Devices and Printers
2. Right click the shared NetPrintQueue2Fax Printer and select Printer Properties
3. Select the Sharing tab
4. Un-check option Render print jobs on client computers
5. Apply the settings

If the issue should persist, then verify the status of the group policy option "Always render print jobs on the server". This policy should be set to active.

CAUSE

The attempted print job is being spooled locally.  For NetPrintQueue2Fax fax jobs to send successfully, it is first required that the job is spooled on the GFI FaxMaker server.