Articles

FaxMaker Section

• Gathering XCAPI Trace Logs

  Overview When facing problems with XCAPI and GFI FaxMaker, it is essential to make a test using the XCAPI Tool to verify that the device is configured correctly for the intended media gateway. This ar...

• Printing Incoming Faxes Automatically

  Overview This article provides the steps on how to automatically print faxes upon receipt and are received on particular routing rules.   Process Open GFI FaxMaker. Click on Configuration. Go to Lines...

• Limitations of the Dialogic Brooktrout SR140-L Licence

  Overview This article provides a summary of the limitations of the Dialogic Brooktrout SR140 and SR140-L licenses. Information Please Note Dialogic no longer supports any SDK prior to 6.7.0 (included ...

• A Single Excel Sheet Is Converted into Several Pages with the Same Content by the GFI FaxMaker Printer

  Overview A Microsoft Excel document with a single sheet is converted into a fax page with multiple pages with the same content. Environment GFI FaxMaker Microsoft Excel 2007   Root Cause The Printer P...

• Archive to Database Option Not Working

  Overview   When the Archive to Database option stops working, GFI FaxMaker's reporting data also cease to update. This article outlines the steps on how to re-enable the Archive to Database option.   ...

• Asian Characters Embedded in PDF Attachments Are Not Readable in Converted Fax Files

  Overview Asian characters that are embedded in PDF attachments of outbound faxes are not readable in converted fax files.   Environment GFI FaxMaker Adobe Reader All Supported Environments   Root Caus...

• Auto-Printed Faxes Contain Black Pattern on the Header/Footer/Side

  Overview   You can automatically print faxes upon receipt using the auto-print feature. Sometimes users encounter an issue where all faxes that are auto-printed on a local/network printer contain seve...

• Brooktrout SR140 Fail to Register With BabyTEL

    Overview The Dialogic Brooktrout SR140 does not register with BabyTEL PABX. This article provides the correct way to set the DisplayName to correct this issue.   Environment GFI FaxMaker Dialogic Br...

• Brooktrout TR114 Cards End Of Life Support Policy

  Overview Brooktrout TR114 Series cards are no longer supported. There are no longer any supported versions of GFI FaxMaker which also support Brooktrout TR114 series cards. Root Cause Dialogic/Brooktr...

• Calculating the Number of Lines Required to Send and Receive Faxes

  Overview A single-page fax takes (on average) approximately one minute to be transferred. This would include handshaking, negotiating, fax transmission and disconnecting. As an example, we will consid...