Sending several fax jobs through the same email (multiple recipients) may result in some of the 'Sent Fax Report' not having the fax image

Versions / Builds Affected

GFI FaxMaker 2011 SR3

Status

Open

TT / JIRAID

70

How to Identify

When a fax is sent to multiple recipients there is a chance that some of the 'Sent fax reports' do not have the fax image attached. In this case the sender would still receive the 'Sent Fax Report', but the fax (image) not attached. Please follow steps to reproduce. For a couple of times the following error was logged: "error ","faxserver","[20120207_094749_00002.sfm]faxsrvFaxSent: failed to rename[X:\Program Files\GFI\FaxMaker\process\o262A02D4.tif] to [X:\Program Files\GFI\FaxMaker\process\20120207_094749_00002.tif], err[5]" Note: This error was not shown very rare and might not be directly related to this issue

Workaround / Fix Details

No workaround identified. Bug deferred.

Required Actions

1. Gather troubleshooting files 2. Attach article 3. Escalate case