GFI Faxmaker service crashing- faulting module gfi_log.dll

Versions / Builds Affected

20131008

Status

Resolved

TT / JIRAID

523

How to Identify

GFI FaxMaker FaxServer service crashes randomly. The following error is found in the Application Event logs. (application path can vary) GENERAL Faulting application name: fmserver.exe, version: 20130.1008.160.794, time stamp: 0x5253fbad Faulting module name: gfi_log.dll, version: 20130.1008.150.203, time stamp: 0x5253f913 Exception code: 0xc0000005 Fault offset: 0x00003b6e Faulting process id: 0x2648 Faulting application start time: 0x01cf035a7aa28eb1 Faulting application path: E:\Program Files (x86)\GFI\FaxMaker\fmserver.exe Faulting module path: E:\Program Files (x86)\GFI\FaxMaker\gfi_log.dll Report Id: fdf408b5-72d5-11e3-8232-001cc468bc54 Details: fmserver.exe 20130.1008.160.794 5253fbad gfi_log.dll 20130.1008.150.203 5253f913 c0000005 00003b6e 2648 01cf035a7aa28eb1 E:\Program Files (x86)\GFI\FaxMaker\fmserver.exe E:\Program Files (x86)\GFI\FaxMaker\gfi_log.dll fdf408b5-72d5-11e3-8232-001cc468bc54 Restart of the services resolves the issue.

Workaround / Fix Details

Upgrade to FaxMaker 2014

Required Actions

Apply the fix listed above