GFI FaxMaker Message Transfer Agent stops unexpected - SMS

Versions / Builds Affected

2015

Status

Open

Problem Summary

The MTA agent stops when using the SMS

TT / JIRAID

1204

How to Identify

When using the SMS the MTA will stop unexpectedly you should see below in the windows event logs Faulting application name: fmgwinet.exe, version: 20150.518.180.1055, time stamp: 0x5559a5ff Faulting module name: ch.dll, version: 20150.518.180.0, time stamp: 0x5559a43b Exception code: 0xc0000005 Fault offset: 0x0000c110 Faulting process id: 0x4e4 Faulting application start time: 0x01d100b4e8507e0a Faulting application path: C:\Program Files (x86)\GFI\FaxMaker\fmgwinet.exe Faulting module path: C:\Program Files (x86)\GFI\FaxMaker\ch.dll Report Id: 8a4d56b3-713b-11e5-80d4-000c29cb137d

Workaround / Fix Details

None

Required Actions

Add case to TT1204