Switchboard crashes when trying to open

Versions / Builds Affected

2012 / 20120913, 20130226, 20130417

Status

Resolved

Problem Summary

When trying to open the switchboard, it crashes and closes immediately.

TT / JIRAID

618

How to Identify

In the application event logs, the following error will be present: Application: mecswitchboard.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Management.Automation.PSArgumentException Stack: at System.Management.Automation.Runspaces.RunspaceConfigForSingleShell.DoAddPSSnapIn(System.String, System.Management.Automation.Runspaces.PSSnapInException ByRef) at MECSwitchBoard.PSCall..ctor(MECSwitchBoard.MSExchangeInstalled) at MECSwitchBoard.Settings.AgentCheck() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart() Faulting application name: mecswitchboard.exe, version: 16.0.2113.47, time stamp: 0x5051cee0 Faulting module name: KERNELBASE.dll, version: 6.2.9200.16384, time stamp: 0x5010ab2d Exception code: 0xe0434352 Fault offset: 0x00000000000189cc Faulting process id: 0x3bec Faulting application start time: 0x01cdb1286f82f061 Faulting application path: E:\Program Files (x86)\GFI\MailEssentials\mecswitchboard.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll Report Id: b2fcf396-1d1b-11e2-93f8-90b11c05e771 Faulting package full name: Faulting package-relative application ID:

Workaround / Fix Details

The fix is to reinstall the Exchange management snapin: 1. Start the Exchange Management Shell 2. Enter Get-PSSnapin -registered 3. A list of registered snapins should be displayed. One of these snapins must be Microsoft.Exchange.Management.PowerShell.E2010 4. If the snapin is not registered, register it using: add-pssnapin Microsoft.Exchange.Management.PowerShell.E2010 5. Perform step 2 again and check that the snapin was registered. Upgrade customer to GFI MailEssentials 2015 or later

Required Actions

Upgrade customer to GFI MailEssentials 2015 or later Apply the fix and attach this article to the case.