Answer
PROBLEM
The GFI Archiver Core service stops unexpectedly.Application event logs shows error:
Log Name: Application
Source: .NET Runtime
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
Description:
Application: MArc.Core.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: FirebirdSql.Data.FirebirdClient.FbException
Stack:
at FirebirdSql.Data.FirebirdClient.FbCommand.ExecuteReader(System.Data.CommandBehavior)
at FirebirdSql.Data.FirebirdClient.FbCommand.ExecuteReader()
at MArc.UMPolling.Core.Queue.GetNumberOfItemsInQueue()
at MArc.UMPolling.Core.MonitorPolling.DatabaseChecker(System.Object)
at System.Threading._TimerCallback.TimerCallback_Context(System.Object)
at System.Threading.ExecutionContext.runTryCode(System.Object)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading._TimerCallback.PerformTimerCallback(System.Object)
2012-10-04,11:08:26,427,1,"#0000475C","#0000001B","error ","Attendant Service","Error: CRITICAL Unhandled error, terminating:True"
2012-10-04,11:08:26,427,1,"#0000475C","#0000001B","error ","Attendant Service","Error details: FirebirdSql.Data.FirebirdClient.FbException (0x80004005): Implementation limit exceeded
;Transactions count exceeded. Perform backup and restore to make database operable again --->
; at FirebirdSql.Data.FirebirdClient.FbTransaction.BeginTransaction()
; at FirebirdSql.Data.FirebirdClient.FbCommand.Prepare(Boolean returnsSet)
; at FirebirdSql.Data.FirebirdClient.FbCommand.ExecuteCommand(CommandBehavior behavior, Boolean returnsSet)
; at FirebirdSql.Data.FirebirdClient.FbCommand.ExecuteReader(CommandBehavior behavior)
; at FirebirdSql.Data.FirebirdClient.FbCommand.ExecuteReader()
; at MArc.UMPolling.Core.Queue.GetNumberOfItemsInQueue()
; at MArc.UMPolling.Core.MonitorPolling.DatabaseChecker(Object state)
; at System.Threading._TimerCallback.TimerCallback_Context(Object state)
; at System.Threading.ExecutionContext.runTryCode(Object userData)
; at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
; at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
; at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
; at System.Threading._TimerCallback.PerformTimerCallback(Object state)"
ENVIRONMENT
- GFI Archiver
- All supported environments
SOLUTION
- Open the web page
- Navigate to: Configuration > Mailbox Folder Structure Retrieval
- Click on: Change Settings
- Ensure that the feature is configured to connect to Exchange using the correct protocol for the environment
- EWS for Microsoft Exchange 2007 SP1 or newer or Microsoft Office 365
- MAPI for Microsoft Exchange 2003
- Stop the GFI Archiver services
- Delete the file: ..\GFI\Archiver\Core\UMPolling\queue\MARCEMQUEUE.FDB
- Start the GFI Archiver services
CAUSE
The database ..\GFI\Archiver\Core\UMPolling\queue\MARCEMQUEUE.FDB is corrupt or has grown too large.
Priyanka Bhotika
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