Articles

Archiver Section

• "Download to PST" Option is Grayed out During Bulk Export

  Overview This article's solution applies to situations when you are exporting items from GFI Archiver using the Import Export Tool, but find that the Download to PST option is grayed out. Environment ...

• Password Protected RAR File Causes a Loop in the Search Service and Uses 100% CPU Load When Indexed

  Overview This article provides a solution to situations when the Search service tries to index an email with a password protected RAR file but got caught in a loop and is using 100% CPU load. Informat...

• A user cannot be added under Configuration > Access Control in GFI Archiver

  Answer PROBLEMYou try to add an entry under Configuration > Access Control, but the drop downlist does not populate with the user account you are looking for. The user you are trying to add does exist...

• A Volume Shadow Copy (VSS) based backup can fail due to the GFI MailArchiver VSS Writer when the product fails to connect to the Microsoft SQL server

  Answer PROBLEMWhen creating a Volume Shadow Copy (VSS) based backup which includes GFI Archiver's VSS components the backup might fail if GFI Archiver fails to connect to the Microsoft SQL server inst...

• Access Control page loading time increases disproportionate the more Shared Mailboxes entries are configured (might hit timeout)

  Versions / Builds Affected20150218 (but potentially any) StatusOpen TT / JIRAID3010 How to IdentifyIt appears that the more Shared Mailboxes entries are defined under [Configuration > Access Control] ...

• A zip-bomb can cause marc.search.exe to crash

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryA zip-bomb can cause marc.search.exe to crash TT / JIRAID2222 How to IdentifyA zip-bomb is an email with a zip-attachment whi...

• Adding email address of a distribution group to restriction list resolves members and adds 1 member only

  Versions / Builds Affected20131111, 20140616, 20141117 StatusResolved Problem SummaryAdding email address of a distribution group to restriction list resolves members and adds 1 member only TT / JIRAI...

• FAA and Rename Role Are Not Properly Stored After Upgrading GFI Archiver

  Overview This article provides the solution to fix and the steps to reproduce the issue that might occur after upgrading from a previous version, where the File Archive Assistant (FAA) and Rename Role...

• Unable to Access the Web Interface Remotely After the Server IP Address Is Changed

  Overview This article provides the steps to re-establish remote access to the web interface after a change in the IP address of the GFI Archiver server is made.   Information Environment GFI Archiver ...

• After deleting an email via the OC from the Inbox folder the email reappears in the Inbox after the OC syncs the next time (non-English environments)

  Versions / Builds Affected20140616, 20141117 StatusResolved TT / JIRAID2817 How to Identify- The installation is running in a non-English environment - for example in German. The most relevant factor ...