Answer

PROBLEM

ENVIRONMENT

• GFI Archiver
• All supported environments

SOLUTION

1. Navigate to Configuration > Roles and Permissions
2. Ensure that the user who is logged into the web interface is granted all of the following permissions:
   • ​View all items
   • Generate MailInsights reports (All)
   • Generate MailInsights reports (for mailboxes defined in Access Control)

The following default roles contain the required permissions out-of-the-box:

• Full Access and Administrator
• Full Access
• Auditor

​Note that the Administrator role does not contain the required permissions out-of-the-box.

CAUSE

The user who is logged into the GFI Archiver web interface have not been granted the required permissions.