Overview

This article describes the issue and its resolution, which occurs when using the GFI Archiver Outlook Connector and Microsoft Outlook fails to open with the error:

Microsoft Office Outlook has stopped working 
Fault Module Name: martoolbarx.dll

Debug logs show: 

"error ","logfirebirdbackend","DatabaseBackend::UpgradeDatabase::Upgrade - failed to upgrade version, error description *** IBPP::SQLException *** 
Unsuccessful execution caused by a system error that precludes 
I/O error for file "C:\Users\userA\AppData\Local\GFI\MAILAR~1\7151BE7ECD616ABA-4A142277ADE9A1B4.FDB" 
"error ","logfirebirdbackend","DatabaseConnectionHelper::AddDatabaseConnection Exception caught - *** IBPP::SQLException *** 
Unsuccessful execution caused by a system error that precludes

 
"info ","logfirebirdbackend","DatabaseBackend::Folder::Load - failed to get folder, error description *** IBPP::SQLException *** 
Unsuccessful execution caused by a system error that precludes 
I/O error for file "C:\Users\userA\AppData\Local\GFI\MAILAR~1\28F2143DC3FECBB4-4A829EAC56ADC6C4.FDB" 
"error ","logfirebirdbackend","DatabaseBackend::UpgradeDatabase::Upgrade

Environment

• GFI Archiver
• GFI Archiver Outlook Connector

Root Cause

The FDB file of the Outlook Connector is corrupt.

Resolution

1. Ensure that Microsoft Outlook is closed.
2. Delete the FDB which are referenced in the debug log error. For example, C:\Users\userA\AppData\Local\GFI\MAILAR~1\28F2143DC3FECBB4-4A829EAC56ADC6C4.FDB
3. Start Microsoft Outlook and let the Outlook Connector resynchronize the GFI Archiver Mailbox.