Overview

When searching for emails in any way that filters the results by email ownership, zero emails are returned. This includes any search which is performed by a user who does not have Full Access permissions and therefore cannot search against 'All Users'. However, when searching for emails against 'All Users', emails are returned.

Environment

• GFI MailArchiver 2013 or newer
• All supported environments

Root Cause

Due to an incorrect setting of <MaxTokenSize> email ownership is not set within the indexes.

Resolution

1. Stop all GFI Archiver services.
2. Create a backup of ..\InstallationFolder\Core\Data\MArcSettings.xml.
3. Open the mentioned file in Notepad.
4. Search for: <MaxTokenSize>.
5. Change the line to: <MaxTokenSize>50</MaxTokenSize>.
6. Save the file.
7. Start all GFI Archiver services.
8. Rebuild all indexes.