Overview

The summary page for an archive stores does not load under Configuration > Archive Stores.

Environment

• GFI Archiver
• Using Archive Stores with binary folders

Root Cause

The LCK files are created to avoid having multiple threads requesting information from the file system concurrently. The .LCK files ensure that only one thread may request such information at a particular time.

Resolution

1. Stop the GFI Archiver services.
2. Browse to the folder: ..\GFI\Archiver\Store\Temp.
3. Delete all files which match the name pattern: *.LCK.
4. Start the GFI Archiver services.