Answer
When a specific message is causing a process to fail, the MessageID and connectionID from the debug log files can be used to confirm whether the email exists or to ask the customer to download the email, save it to disk and send it to you.For issues with exporting from GFI Archiver:
- Browse to ...\GFI\Archiver\ASPNET\UI\DebugLogs\messagesource.log
- From messagesource.log find messageID and connection for failing messages
- Examples:
2012-02-03,11:14:29,314,1,"#00000EA8","#00000020","info ","messagesource","MessageID: -2147454508, connection:469f836d-0115-4e82-89d2-e9f07a443674, requested type: eml"
2012-02-03,11:14:29,314,1,"#00000EA8","#00000020","info ","messagesource","Connecting to Store"
2012-02-03,11:14:29,345,1,"#00000EA8","#00000020","error ","messagesource","Error: System.NullReferenceException: Object reference not set to an instance of an object.
; at MArc.Web.MessageSource.FillData()
; at MArc.Web.MessageSource.Page_Load(Object sender, EventArgs e)"
2012-02-03,11:14:29,345,1,"#00000EA8","#00000020","error ","messagesource","Error: System.NullReferenceException: Object reference not set to an instance of an object.
; at MArc.Web.MessageSource.FillData()
; at MArc.Web.MessageSource.Page_Load(Object sender, EventArgs e)"
MessageID: -2147454508
connection: 469f836d-0115-4e82-89d2-e9f07a443674
connection: 469f836d-0115-4e82-89d2-e9f07a443674
2012-03-08,14:13:56,125,1,"#00002058","#0000003E","info ","messagesource","MessageID: -2147473532, connection:eefbb2e7-2d1e-4504-8cb4-f257bb9936e9, requested type: eml"
2012-03-08,14:13:56,125,1,"#00002058","#0000003E","info ","messagesource","Connecting to Store"
2012-03-08,14:13:56,142,1,"#00002058","#0000003E","info ","messagesource","Size: 81920, compressed: True"
2012-03-08,14:13:56,143,1,"#00002058","#0000003E","error ","messagesource","Error: System.ArgumentException: Email not found
;Parameter name: value
; at MArc.Web.MessageSource.FillData()
; at MArc.Web.MessageSource.Page_Load(Object sender, EventArgs e)"
2012-03-08,14:13:56,142,1,"#00002058","#0000003E","info ","messagesource","Size: 81920, compressed: True"
2012-03-08,14:13:56,143,1,"#00002058","#0000003E","error ","messagesource","Error: System.ArgumentException: Email not found
;Parameter name: value
; at MArc.Web.MessageSource.FillData()
; at MArc.Web.MessageSource.Page_Load(Object sender, EventArgs e)"
MessageID: -2147473532
connection: eefbb2e7-2d1e-4504-8cb4-f257bb9936e9
connection: eefbb2e7-2d1e-4504-8cb4-f257bb9936e9
- Use the following URL to access the messages from GFI Archiver server
- http://localhost/Archiver/source.aspx?id=<messageID>&connectionId=<databaseConnectionID>
Examples:
http://localhost/Archiver/source.aspx?id=-2147454508&connectionId=469f836d-0115-4e82-89d2-e9f07a443674
http://localhost/Archiver/source.aspx?id=-2147473532&connectionId=eefbb2e7-2d1e-4504-8cb4-f257bb9936e9
- If using Firebird or Microsoft SQL Server + File Storage (a binary folder), confirm binary file exists
- From ..GFI\Archiver\Core\Data\MarcSettings.xml find the path to binary files for connectionID found above
- Note: ConnectionID = database Guid
- Browse to binary path location
- Use messageID found above to locate bix file
- Examples:
- From ..GFI\Archiver\Core\Data\MarcSettings.xml find the path to binary files for connectionID found above
-2147454508
<binary location path>\-2147\454\508.bix
-2147473532
<binary location path>\-2147\473\532.bix
- Note: If the binary files are missing, the messages can NOT be exported.
Priyanka Bhotika
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