Error: 'The operation failed. An object could not be found.' when soft-deleting an email with the Outlook Connector

Versions / Builds Affected

2015 (and potentially 2014 and 2015SR1)

Status

Open

TT / JIRAID

2954

How to Identify

When soft-deleting an email via the Outlook Connector the following error is shown and the emails does not get deleted: The operation failed. An object could not be found. Debug logging reads: 2015-02-17,15:46:15,349,1,"#00001824","#0000252c","info ","marconnector","MsgStore::OpenEntry >>" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","warning","marconnector","MsgStore::OpenEntry Entry not found! Type: 3 Id: 213483328 IsSpecial: 0" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MsgStore::OpenEntry << hr = 0x8004010f" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MsgStore::GetLastError >>" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MsgStore::GetLastError <<" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MsgStore::GetLastError >>" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MsgStore::GetLastError <<" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MSLogon::OpenEntry >>" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MsgStore::OpenEntry >>" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","warning","marconnector","MsgStore::OpenEntry Entry not found! Type: 3 Id: 213483328 IsSpecial: 0" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MsgStore::OpenEntry << hr = 0x8004010f" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MSLogon::OpenEntry <<" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MSLogon::GetLastError >>" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MsgStore::GetLastError >>" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MsgStore::GetLastError <<" 2015-02-17,15:46:15,359,1,"#00001824","#0000252c","info ","marconnector","MSLogon::GetLastError <<" Issue does not occur directly after the OC's FDB file is freshly resync'ed. But only "after a while". Hard delete is enabled on the server Hard deleting an email in the OC is successful (SHIFT-DEL) Issue can occur if the "deleted items" folder exists more than once in an archive store for the user. Observed on: Win7, SP1, 64bit, German (Suisse) Outlook 2013, SP1, 32bit, German, (15.0.4667.1000 MSO 15.0.4675.1002)

Workaround / Fix Details

Use hard-delete (SHIFT-DEL) instead of soft-delete (DEL) within Outlook.

Required Actions

Escalate with TS files from the OC and server