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The GFI Archiver version check fails due to a missing section in MArcSettings.xml ( ONLY)

Answer

PROBLEM

Saving changes to Configuration > General Settings > Version Check Settings fails and the error 'Could not connect with settings provided' is displayed.
The debug log DashboardCore.log reads:
 
"info ","DashboardCore",">> CollectData" 
"info ","DashboardCore","Updates URL is https://update.gfi.com/license/gfi.key" 
"info ","DashboardCore","GetMArcServersInfo()" 
"error ","DashboardCore","Error: CollectData() - Object reference not set to an instance of an object."

ENVIRONMENT

  • GFI Archiver
  • All supported environments

SOLUTION

IMPORTANT: Technical support should assist when facing this issue
  • This procedure requires to edit files manually. If edited incorrectly it can leave the server in a non-operational state. Please keep backups of any file which is edited throughout this article before saving any changes to them.
  1. Check  ..\InstallationFolder\Core\Data\MArcSettings.xml for missing sections
  2. Stop all GFI Archiver services
  3. Add the missing section (for example, use a MArcSettings.xml from a fresh installation as a source)
  4. Start all GFI Archiver services
Notes
  • In the reference case, the whole <UMPolling> section was missing.

CAUSE

MArcSettings.xml was corrupt.
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  1. Priyanka Bhotika

  2. Posted

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