Overview

When opening the web interface, the following error is displayed:

Error Summary
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.

Detailed Error Information
Module: IIS Web Core
Notification: Unknown
Handler: Not yet determined
Error Code: 0x80070532
Config Error: Can not log on locally to C:\inetpub\wwwroot as user UserAccountA with virtual directory password
Config File: \\?\C:\inetpub\temp\apppools\ArchiverPool\ArchiverPool.config
Requested URL: http://servername:80/Archiver/
Physical Path:
Logon Method: Not yet determined
Logon User: Not yet determined

Config Source
145: <application path="/">
146: <virtualDirectory path="/" physicalPath="%SystemDrive%\inetpub\wwwroot" userName="UserAccountA" password="[enc:AesProvider:1234567890:enc]" />
147: <virtualDirectory path="/Content" physicalPath="c:\Program Files\Update Services\WsusContent\" />

NOTE: A HTTP 500.19 error is very generic. Please ensure that you read the details listed on the error page to ensure that this article applies.

Environment

• GFI Archiver
• Windows Server 2008R2
• IIS 7.5

Root Cause

The setting mentioned above is configured to be accessed via a specific user account (UserAccountA), which cannot access the path/files required.

Resolution

1. Open the Internet Information Services (IIS) Manager.
2. Navigate to Sites and highlight the entry Default Web Site.
3. On the right-hand pane, click Advanced Settings.
4. Edit the setting of Physical Path Credentials.
5. Make sure that the Application User (pass-through authentication) is selected.