Overview

This article describes the issue and its resolution, which occurs when importing emails using the GFI MailArchiver Import Export Tool (IET); and all emails fail to import.

Upon further investigation, you notice that no logs are being written in ..\GFI\MailArchiver\MarcImportExport\DebugLogs.

Environment

• GFI MailArchiver 2014 or older
• Windows versions that support User Account Control (UAC) - Windows 2008/Vista or newer

Root Cause

User Access Control (UAC) is interfering with the tool.

Resolution

Run the Import Export Tool (IET) "elevated" (Right-click the application > select Run as administrator).