Articles

Archiver Section

• After upgrading to 2013 R2, the Microsoft Outlook Connector syncs emails several hours behind the current time

  Versions / Builds Affected20131111 StatusResolved Problem SummaryThe Outlook Connector shows mail several hours behind the current time. The number of hours will vary based on how far behind the custo...

• All emails are being deleted when using "Exclude mode - Archive item for users in your organization..."

  Versions / Builds Affected20141117, 20150218 (different behaviour) StatusOpen TT / JIRAID2850 How to IdentifyThe following combination of settings / circumstances cause that all emails are getting del...

• All Emails Fail to Import with GFI MailArchiver Import Export Tool

  Overview This article describes the issue and its resolution, which occurs when importing emails using the GFI MailArchiver Import Export Tool (IET); and all emails fail to import. Upon further invest...

• All Users Logged in to GFI Archiver Appear as One User

  Overview This article provides the solution for when all users are logged into the GFI Archiver web interface as one single user, even though the login screen appears to specify the correct user. Envi...

• All indexes are showing as invalid, they cannot be rebuilt and no indexing or searching related activity is is working

  Answer PROBLEMConsider the following symptoms: All indexes are showing as invalid under Configuration > Archive Stores When trying to rebuild an index, the rebuilding does never begin Trying to search...

• Am I eligible for an upgrade to a new version?

  AnswerAs long as you have a valid Software Maintenance Agreement you are entitled to patches, service releases, and new releases.  If you are not sure about the status of your SMA please login to the ...

• Backlog in the ..\Mais\Queue Folder When Importing Items into GFI Archiver

  Overview This article provides the steps to solve an issue you may encounter when importing items into GFI Archiver. Where a backlog of files is building up in the ..\MAIS\Queue folder which in return...

• Archive Assistant Fails to Connect to the Server If the "Mailboxes to Archive" Restrictions Are Configured

  Overview This article provides the solution to fix the importing part of the Archive Assistant, which fails and cannot connect to the server if the Mailboxes to Archive restrictions are configured.   ...

• Archival is failing due to a corruption of the retention polices in MArcSettings.xml (multiple polices with the same priority)

  Versions / Builds AffectedAny StatusOpen TT / JIRAIDn/a How to IdentifyStore fails to uploading items into the Archive Store if multiple retention policies are present in MArcSettings.xml that have th...

• Archive Assistant not working with %APPDATA% being redirected via GPO to a network share

  Versions / Builds AffectedAny StatusOpen Problem SummaryArchive Assistant not working with %APPDATA% being redirected via GPO to a network share TT / JIRAID1702 How to IdentifyThe Archive Assistant ap...