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Calendar Items Might Get Unintentionally Associated and Deleted If an Email Retention Policy Which Uses the Body Criteria Is Configured in GFI MailArchiver

Overview

A Retention Policy which uses the body criteria catches Calendar items which can have unintended effects: 

  • Calendar items appear in MARC, or they appear and get unintentionally deleted after a certain period of time.
  • When following the processing of a calendar item through debugging, you find that they are unintentionally associated with a Retention Policy.
  • Check if the Retention Policy which got assigned uses body criteria (e.g., by evaluating the Retention Policy rules definition in MarcSettings.xml).

Example:

  1. You create a Retention Policy to delete emails immediately and use the Criteria [Body contains "SomeRandomText"]
  2. Any calendar items which is being processed will be evaluated against the chain of existing Retention Policies.
  3. The rule from step 1 would catch any calendar items (even if its body does NOT contain "SomeRandomText" and Calendar items will not get archived (unless a rule with a higher priority would apply)).

Environment

20131111

Resolution

Apply this patch or upgrade to MARC2014 build 20140616 or newer.

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  1. Priyanka Bhotika

  2. Posted

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