Overview

Consider the following symptoms:

1. A backlog of emails is building up in the journal mailbox.
2. GFI Archiver is downloading and archiving emails normally, but not fast enough.
3. You have a high amount of groups configured under:
   • GFI MailArchiver 2014 or newer: Configuration > Archive Restrictions.
   • GFI MailArchiver 2013 or older: Configuration > Mailboxes to Archive.

Environment

• GFI Archiver
• Environments that process a high number of emails

Root Cause

GFI Archiver does check if the sender and the recipients of an email is a member of the groups configured under Archive Restrictions. The check against a high number of groups is adding up delays when a high number of emails is processed. 

Resolution

Reduce the number of groups used under:

• GFI Archiver 2014 or newer: Configuration > Archive Restrictions
• GFI Archiver 2013 or older: Configuration > Mailboxes to Archive

For example:

• Create a single dedicated group, only add the required users to it and no groups, use this group as the only entry on the list.
• Instead of configuring 50 individual groups, only configure a single group and nest the 50 individual groups within it.