Overview

This article discusses how shared mailboxes are archived within GFI MailArchiver.

Information

Consider the following scenario, where User A has access to a Sales Mailbox such as sales@domain.com:

• User A sends an email on behalf of Sales to a Customer: This email will be archived in User A’s Sent Items.
  
  
• The Customer replies from customer@company.com to sales@domain.com: This email will be archived in sales@domain.com's Inbox.
  
  
• User A replies to the email received from the Customer: This email will be archived in sales@domain.com's Sent Items.

This behavior occurs due to how these emails are sent and received in Microsoft Exchange.