How to create an auto-reply message for a non existent user in GFI MailEssentails

Answer

1. Click Start > All Programs > GFI MailEssentials Configuration > Email Management 
2. Expand the Email management > select Auto-Replies node and select Add Auto-Reply
3. Key in the email address that sends auto-replies when receiving emails, and click OK
   • Example: If ‘sales@master-domain.com’ is used, senders sending to this email address will receive an auto-reply
4. Check that the subject file contains a checkbox to enable auto-replies for emails containing specific text in the subject field
5. In the Auto Reply from: field, specify an email address in case where an auto-reply is required from a different email address other than the email address to which the inbound email was addressed to
6. In the Auto Reply subject field, specify the subject of the auto reply email
7. In Auto Reply text, specify the text to display in the auto reply email
   • Note: Import auto reply text from a text file via the Import… button
8. Click Variable… to personalize auto-replies using variables. Select variable field to insert and click OK. Available variables are:
   • Date Field
   • From Email Field
   • From Name Field
   • Subject Field
   • To Email Field
   • To Name Field
   • Tracking Number
9. Click Add… and select any attachments to send with the auto-reply email. Remove attachments using Remove.
10. Select the Include email sent option to quote the inbound email in auto reply
11. Select Generate tracking number in subject to enable the generation of tracking numbers in the auto replies
    • Note: This feature enables, for example, customers to reply quoting a tracking number that enables staff to track emails in a more coherent manner.
    • Note: By default, tracking numbers are generated using the following format: ME_YYMMDD_nnnnnn
      • ME - GFI MailEssentials tag
      • YYMMDD - Date in year, month and date format
      • nnnnnn - Automatically generated tracking number
12. Click the OK button to finalize settings